Shipping policy

Shipping Policy

Thank you for shopping with Mystery Dumplings! We want to make sure you know exactly what to expect when it comes to shipping and delivery.


Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has been dispatched.


Shipping Times
Estimated delivery times after your order has been dispatched:

  • United States: 7-14 business days
  • Canada: 7-14 business days
  • United Kingdom: 7-14 business days
  • Europe: 10-18 business days
  • Australia & New Zealand: 10-18 business days
  • Rest of World: 10-21 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, local postal service efficiency, customs processing, and other factors outside our control.


Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 2-5 business days after receiving the shipping confirmation for tracking information to become active and begin updating. Tracking updates may be delayed during transit between international shipping hubs.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support@mysterydumplings.com.


Shipping Rates
Shipping rates are calculated at checkout based on your location and the items in your cart. We may offer free shipping promotions from time to time, which will be displayed on our website and applied automatically at checkout.


Customs, Duties & Import Taxes
For international orders, your package may be subject to import duties, customs fees, or taxes imposed by your country's government. These charges are determined by your local customs authority and are the sole responsibility of the recipient. Mystery Dumplings has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

Mystery Dumplings is not responsible for any delays caused by customs processing. We will not issue refunds or credits for customs fees, duties, or taxes charged on your order.


Lost, Delayed, or Missing Orders
If your order has not arrived within 21 business days after the shipping confirmation, please contact us at support@mysterydumplings.com with your order number. We will investigate with our shipping carrier and work to resolve the issue promptly. Depending on the outcome, we will either resend your order at no additional cost or issue a full refund.

Please do not file a chargeback or payment dispute with your bank before contacting us. We are committed to resolving all shipping issues quickly and fairly, and reaching out to us directly will result in a faster resolution.


Damaged Packages
If your package arrives damaged, please take photos of the packaging and the product immediately upon delivery and contact us at support@mysterydumplings.com within 48 hours of receiving your order. We will send a replacement or issue a full refund — no need to return the damaged item.


Incorrect Shipping Address
Please ensure that your shipping address is correct and complete at the time of placing your order. Mystery Dumplings is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order. If you notice an error in your shipping address after placing your order, contact us at support@mysterydumplings.com as soon as possible. We will do our best to update the address if the order has not yet been dispatched.


P.O. Boxes & APO/FPO Addresses
We are able to ship to P.O. Boxes and APO/FPO addresses. However, please note that delivery to these addresses may take longer than standard delivery times.


Multiple Items
If you order multiple items, they may be shipped separately and arrive at different times. Each shipment will include its own tracking number.


Questions?
If you have any questions about shipping, please contact us at support@mysterydumplings.com. We're happy to help!


Company Information
This store is operated by RETRIAX LIMITED, a private limited company registered in England and Wales (Companies House registration #17125550), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Mystery Dumplings is a trading name of RETRIAX LIMITED. For all shipping inquiries: support@mysterydumplings.com.