Refund policy

Refund Policy

At Mystery Dumplings, we want you to be completely happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

Mystery / Blind Bag Products
Please note that our products are mystery and blind bag items. Each mystery box may contain items from a value range of approximately USD $5 to USD $25, with the specific item randomized and not individually guaranteed. Due to the nature of these products, we cannot offer refunds or exchanges based solely on the specific character, design, or variation you received. The surprise element is a core part of the product, and all variations within the disclosed value range are considered equivalent. By purchasing a mystery or blind bag item, you acknowledge and accept that the contents are random and non-negotiable. These products are recommended for ages 8 and up.

Eligibility for Refunds
You may request a refund within 30 days of receiving your order in the following situations:

  • Your item arrived damaged or defective
  • You received the wrong item (not related to the random mystery selection)
  • Your order was lost in transit and never arrived
  • The product is significantly different from what was described on our website

To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (unless the item arrived damaged).

How to Request a Refund
To start a refund request, please contact us at support@mysterydumplings.com with the following information:

  • Your order number
  • A brief description of the issue
  • Photos of the item (if damaged or defective)

We aim to respond to all refund requests within 24 hours. We want to resolve any issue as quickly as possible, so please reach out to us before taking any other action.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will gladly send a replacement or issue a full refund — no need to ship anything back. Please include photos of the damaged item and packaging so we can resolve the issue promptly and improve our packaging for future orders.

Lost or Missing Orders
If your order has not arrived within 21 business days of the shipping confirmation, please contact us at support@mysterydumplings.com. We will investigate with our shipping carrier and either resend your order or issue a full refund.

Exceptions / Non-Returnable Items
The following items are not eligible for return or refund:

  • Items returned without prior authorization from our team
  • Items that have been used, altered, or are missing original packaging
  • Refund requests made more than 30 days after delivery
  • Requests based solely on the specific mystery character or variation received
  • Gift cards

Exchanges
Due to the mystery nature of our products, we do not offer direct exchanges. If your item is damaged or defective, we will send a replacement free of charge. For all other cases, we recommend requesting a refund and placing a new order.

European Union 14-Day Cooling Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with EU consumer protection law. To exercise this right, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Please contact us at support@mysterydumplings.com to initiate the process.

Refund Processing
Once your refund request is approved, you will be automatically refunded to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, as processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@mysterydumplings.com.

Contact
This store is operated by RETRIAX LIMITED, a private limited company registered in England and Wales (Companies House registration #17125550), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For all customer service inquiries: support@mysterydumplings.com.